(a) As the Honourable Member is aware, the Special COVID-19 SRD Grant is a wholly digital and this exposes it to cybercrimes. To address this, SASSA has developed robust ICT capabilities to detect fraud and related activities. SASSA’s cyber-crime prevention and detection capacities include interfaces with other government departments and entities, including the Department of Home Affairs (National Population Register), PERSAL and the Government ...
(1) (a) Information provided to Question 4207, was for grant overpayments to Post Bank clients. Over the last three years grant overpayments to deceased Post Bank clients were as follows:
SASSA does not have data on other Banks readily available to provide statistics as requested above. A special script is ...
a) It is important for the Honourable Member to note that SASSA is a tenant at the aforementioned premises that are owned by the Western Cape Provincial Department of Social Development. As the Honourable Member is aware, SASSA has temporarily relocated to Kuyasa Library to ensure continued service to the people of Khayelitsha.
SASSA is also working with local community-based organisations such as Khayelitsha ...
(1) As stated in my reply to Parliamentary Question 4207, SASSA works closely with the Department of Home Affairs (DHA) on data validation and conducts monthly checks to confirm the life status of clients before a payment is generated. Payment is effected for clients who are confirmed to be alive, as per validation outcome.
The life status (proof of life) confirmation is sourced from ...
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(1)(a) GBV Command Centre Statistics Report: 01 November 2013 – 31 December 2023 |
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Date |
Telephone Calls Received |
GBV victims assisted |
|
01 JAN 2023 – 31 Dec 2023 |
65 311 |
5 845 |
|
01 JAN 2022 – 31 Dec 2022 |
40 700 |
3 086 |
|
01 JAN 2021 – 31 Dec 2021 |
65 490 |
5 036 |
|
01 JAN 2020 – 31 Dec 2020 |
136 940 |
5 954 ... |
a) (i0(ii)(iii) The reply to Question 4207, was for total grant overpayments of Post Bank clients. Data related to payments and debts, including recoveries, is housed on two different systems, and requires an extensive cross referencing of the two data sets to answer the question in its current form. This will also require remapping of data across multiple years.
With regard to recoveries, refer ...
a) At the time of this response, I have not been informed of any cases anywhere in the country where SASSA has defaulted on rental payments.
b) Refer to (a). SASSA has a system in place to manage ahead of time all office rentals to ensure no offices are closed due to non-rental payments. Hence, there has been no closure of any leased offices ...
SASSA suspended 81 687 Child Support Grants since 1 April 2023 up to 31 January 2024.
These grants were suspended because the banking details of grant recipients captured on the SASSA database did not correspond with details captured by their respective banks, indicating possible changes in the clients’ records. The suspension was implemented as per the provision of Section 14(5) of the Social Assistance ...
The table below provides the number of official complaints received during the period 2020 until 2024; and the outcomes of the complaints.
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Year |
Number of complaints |
Breakdown per grant type |
Outcome |
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2020 |
106 |
|
|
Below is the statistical information on the contactable options for victim of Gender Based Violence:
a) Calls received
|
Date |
Telephone Calls Received |
|
01 November 2022 – 31 October 2023 |
54 398 |
b) Please-call-me notifications received
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Date |
Please-call-me Notifications Received |
|
01 November 2022 – 31 October 2023 |
0 |
The Department of Social Development appointed a new service provider for the GBV Command Centre who started ...