1. The Department of Home Affairs (DHA) and the Banks have not signed the Public Private Partnership (PPP) due to a number of pertinent issues that still need be resolved between the parties before the signing of the PPP agreements. These issues are related to: system support at the banks, allocation of dedicated DHA official per bank and also training of certain bank officials. Currently, the Civic Services team is under-capacitated across DHA Civic Services branches nationwide with no additional staff to send to the Banks. This issue is applicable to all potential banks for further rollout of the service, in question.
2. Indeed, equipment has been installed at ABSA Stellenbosch Branch, however there is no dedicated DHA official to be assigned to the branch. Furthermore, the issue of PPP sign-off is still pending and this will pave a way for the DHA to initiate a rollout plan (including human resources) with the banks who are will to participate and this includes ABSA Branch in Stellenbosch.
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