(a) Number of incoming calls picked up by the automated welcome voice message |
||
(i) Each office |
(ii) Location |
(iii) Month |
19984 |
Call centre |
January |
19306 |
Call centre |
February |
0 |
Call centre |
March |
0 |
Call centre |
April |
3806 |
Call centre |
May |
13759 |
Call centre |
June |
17425 |
Call centre |
July |
15859 |
Call centre |
August |
19681 |
Call centre |
September |
23393 |
Call centre |
October |
19750 |
Call centre |
November |
13097 |
Call centre |
December |
(b) Number of incoming calls that were answered by staff members (call centre) |
||
(i) Each office |
(ii) Location |
(iii) Month |
11684 |
Call centre |
January |
10922 |
Call centre |
February |
0 |
Call centre |
March |
0 |
Call centre |
April |
3526 |
Call centre |
May |
12643 |
Call centre |
June |
15592 |
Call centre |
July |
14218 |
Call centre |
August |
16319 |
Call centre |
September |
18412 |
Call centre |
October |
14706 |
Call centre |
November |
9780 |
Call centre |
December |
(c) Number of incoming calls disconnected without it being answered |
||
(i) Each office |
(ii) Location |
(iii) Month |
8285 |
Call centre |
January |
8372 |
Call centre |
February |
0 |
Call centre |
March |
0 |
Call centre |
April |
280 |
Call centre |
May |
1116 |
Call centre |
June |
1833 |
Call centre |
July |
1641 |
Call centre |
August |
3362 |
Call centre |
September |
4981 |
Call centre |
October |
5044 |
Call centre |
November |
3317 |
Call centre |
December |