2018-w1197 - 25 April 2018

Zelda Jongbloed to ask the Ms Z Jongbloed (DA) to ask Minister of Trade and Industry

(a) (i) What is the purpose of the Motor Industry Ombudsman of South Africa? and (ii) What services does it offer? (b)(i) What is the funding mechanism of the Ombud? and (ii) What was the total income and expenditure of the Ombud over the past three financial years, (c) What was the performance of the Ombud over the past three financial years in terms of cases (i) heard and (ii) resolved, (d) What was the original cost of setting up the Ombud? (e) What is its staffing structure? (f) What is/are the location/s of its offices? (g) What is the way in which the Ombud delivers services? NW1291E

Reply from the Ms Z Jongbloed (DA) to ask Minister of Trade and Industry on 25 Apr 2018

(a) (i) The office of the Motor Industry Ombudsman of South Africa (MIOSA) is an institution that regulates the interaction and provides for alternative dispute resolution between persons conducting business within the automotive and related industries in South Africa and consumers, as well as among participants in the automotive and related industries. MIOSA’s services are provided free of charge to consumers. The MIOSA has ...

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