At the time of the visit the Community Service Centre was extremely congested with people waiting to be served. While it appeared that there was a sufficient number of staff on duty, community members had to wait long before being served. Members noted that it may be due to poor management of the CSC. There was no Complaints Register at the SCS, resulting in no records being kept of complaints against SAPS members. The victim support centre, adjacent to the SCS, was well resourced, and a volunteer from the community was on duty to assist victims. The Domestic Violence Act Register was kept up to date, regularly checked and signed by the CSC Commander. An average of three incidents of Domestic Violence a week was reported at the station between January and December 2009. Five CSC members have completed the new five-day specialised Domestic Violence Act training course. Police were certifying documents without checking the originals.