Speaker, the success of the Presidential Hotline is to be acknowledged in the ANC-led government's ensuring that it will always be responsive to its people. The Presidential Hotline has successfully resolved the majority of calls from South African citizens, with the overall case resolution rate reaching almost the 80% mark. The Presidential Hotline receives calls from citizens who raise issues relating to employment, the world of work, housing, law-related matters, social services, citizenship, electricity, education, health and basic services. The majority of these calls are from KwaZulu-Natal, Gauteng and the Eastern Cape, mainly due to their population size.
Up from 39% in 2009 to 79,89% in January 2012, the successful resolution rate of the hotline can be attributed to better co-ordination at the director-general and senior management levels of government.
Whilst we give credit where credit is due, we recognise that much more still needs to be done to ensure that all concerns raised by our citizens are timeously addressed. Forward to a 100% response rate, forward! Thank you. [Applause.]