(1) What (a) is the total number of calls received by the Presidential Hotline since its launch and (b) are the common issues that are being raised by communities in each province; (2) whether such issues are formally referred to the respective provinces for further action; if not, why not; if so, what are the relevant details; (3) whether the level of response from the provinces has been found to be effective; if not, what is the position in this regard; if so, what are the relevant details?