(1) Whether the Presidency has introduced measures to deal effectively with the complaints received through the presidential hotline; if not, why not; if so, what do these measures entail; (2) whether specific mechanisms have been created to provide feedback to persons who have submitted complaints via the presidential hotline; if not, why not; if so, what these mechanisms entail; (3) whether all government departments have introduced mechanisms whereby to deal with complaints that are reported; if not, why not; if so, what do these mechanisms entail?