1.(a) It was subsequently concluded that there was no need for a formal investigation to be instituted in this regard as the measures in place to address the challenge are adequate. The Department of Planning, Monitoring and Evaluation (DPME) has a Frontline Monitoring and Support (FMS) programme implemented across all provinces in a holistic manner, which is a key monitoring mechanism that provides government not only with relevant, reliable information on the quality of service delivery on the ground, but also to facilitate improvements in service delivery.
(b) N/A