(1) In case of loadshedding or any other offline situation the SA Post Office has procedures in place that all manual transactions must be captured within 24 hours on an online platform. It will not interrupt normal operations.
(2) It is procedural for branch managers to conduct end of day balancing. Daily reports are generated from Finance and IT of any branch that did not capture an end of day and forward to regional operations for correction. Quality and oversight audits are conducted to ensure procedures and processes and adhered to. Receipt book are used to verify capturing.
Thank You.