(1) Whether new inmates undergo an induction process upon arriving at the Leeuwkop Correctional Facility; if not, (a) why not and (b) what steps have been taken to change this situation; if so, what are the relevant details; (2) whether inmates are provided with (a) cleaning products, (b) toiletries and (c) stationery; if not, why not, in each case; if so, in each case, how (i) are these products distributed and (ii) often are these products provided; (3) whether grievances of inmates are dealt with by the head of the correctional facility; if not, (a) why not and (b) how are grievances dealt with; if so, what are the relevant details; (4) whether the case management committee conducts case management of prisoners bi-annually; if not, (a) why not and (b) what steps have been taken to ensure that these assessments are conducted; if so, what are the relevant details; (5) whether social workers conduct assessments with all inmates on a quarterly basis; if not, why not; if so, what are the relevant details?