(a) What number of complaints have been lodged with the Ombudsman
Financial period |
Total number |
2013/14 |
156 |
2014/15 |
1270 |
2015/16 |
2133 |
NB: Final information relating to the 2016/17 will be made available once the Annual Report is tabled in Parliament. In regard to earlier Parliamentary Question 1614, details relating to 2016/17 were provisional and were still to be verified.
and (b) what number of the complaints submitted, expressed as percentages,
(i) were successful for the applicant(s) and (ii) were unsuccessful in that there was no merit in the applications? NW2614E
Year |
Successful for taxpayer |
Unsuccessful for taxpayer |
2013/14 |
80% |
20% |
2014/15 |
84% |
16% |
2015/16 |
87% |
13% |
NB: The 2016/17 information will be made available once the Annual Report has been tabled in Parliament.