(1) (a) What is the total amount of patient complaints that were submitted in each state tertiary hospital in (i) 2009, (ii) 2010, (iii) 2011, (iv) 2012, (v) 2013 and (vi) 2014 and (b) how many were resolved in each year and at each hospital; (2) what was the average time period from the lodging of the complaint to its resolution at each hospital in each year; (3) how many of these complaints involved adverse events as described in the National Core Standards for Health Establishments in South Africa, 2011, at each hospital in each year?