With reference to thousands of students who are being blocked from furthering their studies or getting jobs because they have not yet received certificates confirming their successful completion of Further Education and Training college qualifications since 2009 (details furnished), and in view of his reply to question 337 on 8 March 2016 wherein it was stated that the State Information Technology Agency gave the undertaking that the certification backlog would be eliminated by 30 June 2016, (a) what are the reasons for the seven-year delay in issuing the relevant certificates, (b) what processes has his department put in place to urgently deal with the matter and (c) by what date will the affected students receive their certificates?