Whether his department is taking any steps to ensure that the over 100 000 students of the Technical Vocational Education and Training colleges who have not yet received their certificates on completion of their training, are (a) each given a personal apology for poor service, (b) fully informed of the situation and (c) given likely dates by which their certificates will be issued; if not, why not in each case; if so, what are the relevant details in each case?