1. The Department does not experience system crash/failure, but sometimes system unavailability due to certain causes like infrastructure issues, e.g power and network outages caused by various instances like cable theft/damages.
The Department has built in monitoring system that system experts use daily for monitoring utilization, queues, databases, and network infrastructure availability. The Department intends to implement Enterprise Operating Centre (EOC) which will fully monitor all departmental critical systems.
2. There have been initiatives through State Information Technology Agency (SITA) for Uninterrupted Network and Departmental ongoing system upgrades and projects.