1. The following progress has been made:
2. The office is not aware of clients queueing overnight. It must be noted that the building is shared with the Department of Employment and Labour and that 1 entrance is used for both. Often clients assume that all awaiting clients are there for the DHA services, which inflates the numbers. It has been stated that DHA queues are demarcated and separated according to services into separate queues in order to assist clients as speedily as possible. The office is obliged to assist clients who made bookings and still seeks to assist as many walk-in clients as possible. The Booking system is advertised with posters and during the mornings an official assist and advise client to use the booking system. Some clients opt however to wait to be served as a walk-in.
3. Senior citizens and persons with disabilities are under the categories of clients who are prioritised. These clients report at the entrance and are assisted by officials in a prioritised manner. The Office has a ramp used by clients who have mobility challenges and assistance is afforded by staff and security officials to enter the office.
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