(a) The category of multiple persons sharing one identity number had 240 cases on hand at the beginning of the 2023/2024 financial year. Another 4882 duplicate cases were reported to date which brings the total to 5122 cases. A total of 4818 cases have been finalised, leaving a balance of 304.
For the category of one person with multiple ID numbers, there were 2946 cases on hand at the beginning of the 2023/24 financial year. Another 9389 cases were reported to date which brings the total cases to 12 335. A total of 10 414 cases have been finalised, leaving a balance of 1921.
(b) In accordance with the standard operating procedure there is a set timeframe of a minimum of eight 8 to 12 weeks provided for clients to submit documentary evidence through the front offices in order to conduct the investigation, and in the final analysis, resolve the duplicates.
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