(1) Why did his department decide to implement the new immigration regulations all at once on 26 May 2014 rather than allow for a phasing in period; (2) what were the reasons that necessitated his department to outsource the processing of visa applications to a certain agency (name furnished); (3) what role will his department’s officials who are responsible for processing visa applications on the old system perform once all of the backlogged applications have been processed; (4) (a) what is the breakdown of the costs for an online visa application and (b) who are the shareholders of the said agency; (5) what measures has his department put in place to provide members of the public with information when applying for a visa to ensure that an applicant applies for the correct visa?