(1) Whether his department is affording each client at the respective offices of (a) Home Affairs, (b) Customs House, and (c) the Border Posts to complete a service questionnaire regarding the (i) quality, (ii) promptness, and (iii) friendliness of service; if not, why not; if so, what are the relevant details; (2) whether the questionnaire has space for complaints about the solicitation of bribes and/or abusive conduct to be anonymously entered for the department to study such responses and monitor what is happening in each office to determine whether inspections or sting operations were to be conducted in respect of any office; if not; why not; if so, what are the relevant details for the period 2012-14; Thursday, 12 February 2015 [No 1 – 2015] Second Session, Fifth Parliament INTERNAL QUESTION PAPER: NATIONAL ASSEMBLY NO 1 - 2015 6 (3) will he make a statement on (a) how he is ensuring that Batho Pele principles were being strictly and continuously applied in all offices for which his department is responsible and (b) the steps he is taking where these principles are being violated or ignored?