(1) Whether the official at her department’s office in Pinetown accused of allegedly tearing up the application for an identity document of a certain person (name furnished) has been identified; if not, why not; if so, who is the person; (2) whether any action has been taken against this official; if not, why not; if so, what action; (3) whether she has sent a delegation to investigate the situation at that office of her department; if not, why not; if so, what (a) are the outcomes of the investigation and (b) action is being taken there; (4) whether she has taken any steps to change the public’s perception and experience of her department as uncaring, unhelpful and unfriendly public servants; if not, why not; if so, what are the relevant details?