(1) (a) Why (i) is there an inconsistency in the stipulated waiting period for the processing of a permanent residence application on the website, in the Strategic Plan 2010 to 2013 and the department’s annual report 2009-10 (details furnished) and (ii) do applications take longer than 30 days and (b) what is the current average turnaround time for such applications; (2) (a) what action is being (i) taken and (ii) planned to ensure that the advertised time frame is adhered to and (b) by when is it envisaged that the advertised time frame for processing will be achieved?