2021-w1832 - 03 September 2021

Emma Louise Powell to ask the Minister of Human Settlements [Interdepartmentally transferred from Home Affairs with effect 27 August 2021]:

What is the total number of incoming calls at the offices of the Estate Agency Affairs Board that were (a) picked up by the automated welcome voice message, (b) answered by staff members and (c) disconnected without being answered in each (i) office, (ii) location and (iii) month from 1 January 2020 to 31 December 2020?

Reply from the Minister of Human Settlements [Interdepartmentally transferred from Home Affairs with effect 27 August 2021]: on 3 Sep 2021

(a) Number of incoming calls picked up by the automated welcome voice message

(i) Each office

(ii) Location

(iii) Month

19984

Call centre

January

19306

Call centre

February

0

Call centre

March

0

Call centre

April

3806

Call centre

May

13759

Call centre

June

17425

Call centre

July

15859

Call centre

August

19681

Call centre

September

23393

Call centre

October

19750

Call centre

November ...

More »
Page 1 of 1