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NATIONAL COUNCIL OF PROVINCES
QUESTION FOR WRITTEN REPLY
QUESTION NO.: 353
DATE OF QUESTION: 17 SEPTEMBER 2010
353.   Mr M W Makhubela (COPE-Limpopo) to ask the Minister of Justice and
Constitutional Development:
Whether the Masterâs Office will embark on an advertising campaign in order
to increase its visibility and ability to provide service to the public; if
not, how does his department intend increasing its visibility; if so, what
are the relevant details?        Â
CW449E
REPLY:-
I wish to inform the Honourable Member that my Department is indeed
communicating all the services it offers to members of the public,
including that of the Masterâs Office. Currently, the Regional Offices are
co-ordinating these communication activities. Community outreach
campaigns, local radio station broadcasts, pamphlets and information
sessions are held in the various Regions. With the recent âAccess to
Justice Weekâ hosted by my Department, the Masterâs Office services were
promoted through Jamborees held in various towns.
I would like to draw the Honourable Memberâs attention to the role played
by the Masterâs Office-Cape Town in assisting the families of the Faure
train accident. To this end, this office administers the funds collected
by the community and businesses for the victims.Â
In addition, this office also held an Open Day which was attended by the
Department of Social Development, Caretakers/Guardians of the minors,
Departmental officials and members of the Faure Community. The Masterâs
Office and Guardianâs Fund procedures were explained and the Caretakers and
Guardians were assisted with the initial claim procedures. This
interaction will continue until the final benefits of the monies collected,
are finally paid.
My Department is currently in the process of finalising a Communication
Strategy and Campaign for the Masterâs Office in order to further improve
its communication activities.