(1) In the past three financial years at (a) her department and (b) various entities reporting to her, (i) how many work hours of computer downtime were there, (ii) what percentage of office hours were computer services interrupted; (2) whether computer downtime is recorded; if not, why not; Friday, 10 May 2013] 344 INTERNAL QUESTION PAPER: NATIONAL ASSEMBLY NO 15 ─2013 (3) what (a) minimum service levels and (b) penalties for computer downtime are in the contract that (i) her department and (ii) entities reporting to her have with a certain company (name furnished); (4) what is the current bandwidth for regional offices of her department