(a) Performance benchmarks were implemented at all SAPS Garages, in order to ensure the timeous turnaround of SAPS vehicles, to ensure that adequate vehicles are available at all stations and units.
The following benchmarks were implemented and are monitored on a monthly basis:
(i) Opening and closing of job cards per garage within specific timeframes for the following types of repairs and services:
(ii) The set production standard of individual artisans per Garage is set at 90%.
(iii) The vehicle availability percentage is set at 86% for the entire SAPS.
(b) The supervision of the various processes at the SAPS Garages, including, inter alia, the allocation of work, the performance of artisans and the various administrative processes, must be improved.
(c) An Improvement Plan has been implemented at all the SAPS Garages, to improve service delivery at the garages.