(1)(a)(i)(ii)(b)(i)(ii)(aa)(bb)
(1)(b)(ii)(aa)(bb) Province |
(1)(a)(i) Operators Employed |
(1)(a)(ii) Per Shift (12 hour shifts) |
(1)(b)(i) Vacancies |
Gauteng |
247 |
54 |
69 |
KwaZulu-Natal |
113 |
18 |
21 |
Free State |
50 |
11 |
0 |
Mpumalanga |
43 |
12 |
0 |
Limpopo |
49 |
10 |
7 |
North West |
8 |
2 |
8 |
Northern Cape |
29 |
5 |
64 |
Western Cape |
76 |
11 |
9 |
Eastern Cape |
139 |
31 |
106 |
Total |
754 |
154 |
284 |
(2)
Province |
(2)(a) Average time |
(2)(b) Calls transferred |
(2)(c) Time duration |
Gauteng |
11 seconds |
1 time |
4 minutes |
KwaZulu-Natal |
7 seconds |
1 time |
3 minutes |
Free State |
7 seconds |
1 time |
4 minutes |
Mpumalanga |
7 seconds |
1 time |
4 minutes |
Limpopo |
19 seconds |
1 time |
5 minutes |
North West |
7 seconds |
1 time |
4 minutes |
Northern Cape |
7 seconds |
1 time |
5 minutes |
Western Cape |
7 seconds |
1 time |
5 minutes |
Eastern Cape |
7 seconds |
1 time |
5 minutes |