(1) Whether any instructions have been issued regarding the procedure to be followed when a person reports a stolen cellphone; if not, why not; if so, what are the relevant details; (2) whether there is any legal or other obligation on the part of the SA Police Service (SAPS) to ensure that stolen cellphones are blocked or to inform the complainant how it can be blocked; if not, why not; if so, (a) what obligation and (b) what are the steps to be followed if SAPS members fail to comply?