Province |
Number of offices |
Free State |
26 |
Limpopo |
46 |
Western Cape |
28 |
Northern Cape |
49 |
KwaZulu Natal |
86 |
Gauteng |
49 |
Eastern Cape |
67 |
Mpumalanga |
43 |
North West |
41 |
(a) (ii)
Province |
Number of offices |
Free State |
26 |
Limpopo |
18 |
Western Cape |
0 |
Northern Cape |
19 |
KwaZulu Natal |
38 |
Gauteng |
18 |
Eastern Cape |
17 |
Mpumalanga |
20 |
North West |
19 |
(b) (i) + (ii)
Free State:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
0 |
N/A |
0 |
N/A |
February 2022 |
0 |
N/A |
0 |
N/A |
March 2022 |
26 offices down for 1 day |
BAS & Socpen system challenges |
0 |
N/A |
April 2022 |
26 offices down for 1 day |
Biometric system challenges |
26 offices down for 1 day 1 office down for 9 days |
MS Teams malfunction; Migration to Microsoft Skype |
May 2022 |
26 offices down for 6 days |
Biometric system challenges |
1 office down for 6 days |
N/A |
June 2022 |
0 |
N/A |
0 |
N/A |
July 2022 |
26 offices down for 2 days |
Socpen & Biometric system challenges |
26 offices down for 5 days |
MS Teams malfunction |
August 2022 |
0 |
N/A |
26 offices down for 1 day |
MS Teams malfunction |
September 2022 |
0 |
N/A |
0 |
N/A |
October 2022 |
26 offices down for 1 day |
BAS & Socpen system challenges |
0 |
N/A |
November 2022 |
26 offices down for 1 day |
Biometric system challenges |
0 |
N/A |
December 2022 |
0 |
N/A |
0 |
N/A |
January 2023 |
0 |
N/A |
0 |
N/A |
Western Cape:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
1 office down for 2 days 1 office down for 1 day 28 offices down for 3 day |
Network challenges; SocPen system challenges |
00 |
N/A |
February 2022 |
1 office down for 1 day |
Electricity outage |
00 |
N/A |
March 2022 |
28 offices down for 1 day |
SocPen system challenges |
00 |
N/A |
April 2022 |
00 |
N/A |
00 |
N/A |
May 2022 |
2 offices down for 1 day |
Network challenges; electricity outage |
00 |
N/A |
June 2022 |
00 |
N/A |
00 |
N/A |
July 2022 |
28 offices down for 3 days |
SocPen system challenges |
00 |
N/A |
August 2022 |
00 |
N/A |
00 |
N/A |
September 2022 |
1 office down for 1 day |
Network challenges; electricity outage |
00 |
N/A |
October 2022 |
1 office down for 1 day |
Network challenges; electricity outage |
00 |
N/A |
November 2022 |
3 offices for 1 day |
Network challenges; electricity outage; |
00 |
N/A |
December 2022 |
4 offices for 1 day |
Network challenges; Electrical outage |
00 |
N/A |
January 2023 |
1 office down for 2 days 2 offices down for 1 day |
Network challenges; electricity outage; |
00 |
N/A |
Limpopo:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
5 offices down for 4 days 5 offices down for 2 days 11 offices down for 01 day 1 office down for 20 days 1 office down for 03 days 1 office down for 13 days 1 office down for 17 days 1 office down for 6 days |
Network challenges, Electricity outage |
5 offices down for 4 days 5 offices down for 2 days 11 offices down for 01 day 1 office down for 20 days 1 office down for 03 days 1 office down for 13 days 1 office down for 17 days 1 office down for 6 days |
Network challenges, Electricity outage |
February 2022 |
7 offices down for 3 days 4 offices down for 7 days 12 offices down for 1 day 8 offices down for 2 days 1 office down for 5 days 2 offices down for 9 days 2 offices down for 4 days |
Network challenges, Electricity outage |
7 offices down for 3 days 4 offices down for 7 days 12 offices down for 1 day 8 offices down for 2 days 1 office down for 5 days 2 offices down for 9 days 2 offices down for 4 days |
Network challenges, Electricity outage |
March 2022 |
6 offices down for 3 days 10 offices down for 2 days 5 offices down for 5 days 18 offices down for 1 day 3 offices down for 6 days 1 office down for 4 days 57 offices down for 1 day |
Network challenges, Electricity outage; SocPen system challenges |
6 offices down for 3 days 10 offices down for 2 days 5 offices down for 5 days 18 offices down for 1 day 3 offices down for 6 days 1 office down for 4 days |
Network challenges, Electricity outage |
April 2022 |
15 offices down for 2 days 3 offices down for 5 days 13 offices down for 1 day 6 offices down for 3 days 6 offices down for 4 days 1 office down for 7 days |
Network challenges, Electricity outage |
15 offices down for 2 days 3 offices down for 5 days 13 offices down for 1 day 6 offices down for 3 days 6 offices down for 4 days 1 office down for 7 days |
Network challenges, Electricity outage |
May 2022 |
8 offices down for 2 days 17 offices down for 1 day 5 offices down for 3 days 1 office down for 5 days 4 offices down for 7 days 6 offices down for 1 day 4 offices down for 1 day |
Network challenges, Electricity outage |
8 offices down for 2 days 17 offices down for 1 day 5 offices down for 3 days 1 office down for 5 days 4 offices down for 7 days 6 offices down for 1 day 4 offices down for 1 day |
Network challenges, Electricity outage |
June 2022 |
2 offices down for 9 days 18 offices down for 1 day 8 offices down for 2 days 1 office down for 20 days 6 offices down for 3 days 4 offices down for 5 days 3 offices down for 6 days 1 office down for 13 days 1 office down for 7 days |
Network challenges, Electricity outage |
2 offices down for 9 days 18 offices down for 1 day 8 offices down for 2 days 1 office down for 20 days 6 offices down for 3 days 4 offices down for 5 days 3 offices down for 6 days 1 office down for 13 days 1 office down for 7 days |
Network challenges, Electricity outage |
July 2022 |
6 offices down for 5 days 8 offices down for 4 days 16 offices down for 2 days 1 office down for 08 days 1 office down for 19 days 1 office down for 10 days 1 office down for 13 days 1 office down for 20 days 1 offices down for 1 day 9 offices down for 3 days 1 office down for 6 days 57 offices down for 1 day |
Network challenges, Electricity outage, SocPen system challenges |
6 offices down for 5 days 8 offices down for 4 days 16 offices down for 2 days 1 office down for 08 days 1 office down for 19 days 1 office down for 10 days 1 office down for 13 days 1 office down for 20 days 1 offices down for 1 day 9 offices down for 3 days 1 office down for 6 days |
Network challenges, Electricity outage |
August 2022 |
2 offices down for 2 days 9 offices down for 1 day 5 offices down for 3 days 4 offices down for 4 days 2 offices down for 11 days 1 office down for 20 days 1 office down for 13 days |
Network challenges, Electricity outage |
2 offices down for 2 days 9 offices down for 1 day 5 offices down for 3 days 4 offices down for 4 days 2 offices down for 11 days 1 office down for 20 days 1 office down for 13 days |
Network challenges, Electricity outage |
September 2022 |
2 offices down for 11 days 12 offices down for 4 days 6 offices down for 6 days 7 offices down for 7 days 5 offices down for 3 days 9 offices down for 5 days 1 office down for 18 days 2 offices down for 9 days 1 office down for 8 days |
Network challenges, Electricity outage |
2 offices down for 11 days 12 offices down for 4 days 6 offices down for 6 days 7 offices down for 7 days 5 offices down for 3 days 9 offices down for 5 days 1 office down for 18 days 2 offices down for 9 days 1 office down for 8 days |
Network challenges, Electricity outage |
October 2022 |
1 office down for 19 days 1 office down for 11 days 1 office down for 12 days 1 office down for 7 days 8 offices down for 4 days 9 offices down for 3 days 8 offices down for 2 days 1 office down for 1 day 1 office down for 8 days 1 office down for 9 days 7 offices down for 5 days 4 offices down for 6 days 57 offices down for 1 day |
Network challenges, Electricity outage, SocPen system challenges |
1 office down for 19 days 1 office down for 11 days 1 office down for 12 days 1 office down for 7 days 8 offices down for 4 days 9 offices down for 3 days 8 offices down for 2 days 1 office down for 1 day 1 office down for 8 days 1 office down for 9 days 7 offices down for 5 days 4 offices down for 6 days |
Network challenges, Electricity outage |
November 2022 |
6 offices down for 7 days 7 offices down for 5 days1 1 office down for 20 days 12 offices down for 3 days 10 offices down for 2 days 4 offices down for 6 days 4 offices down for 4 days 1 office down for 9 days 1 office down for 1 day |
Network challenges, Electricity outage |
6 offices down for 7 days 7 offices down for 5 days1 1 office down for 20 days 12 offices down for 3 days 10 offices down for 2 days 4 offices down for 6 days 4 offices down for 4 days 1 office down for 9 days 1 office down for 1 day |
Network challenges, Electricity outage |
December 2022 |
5 offices down for 8 days 2 offices down for 20 days 1 office down for 18 days 3 offices down for 16 days 1 office down for 13 days 1 office down for 11 days 1 office down for 10 days 1 office down for 12 days 7 offices down for 7 days 13 offices down for 5 days 4 offices down for 4 days 3 offices down for 2 days 4 offices down for 6 days |
Network challenges, Electricity outage |
5 offices down for 8 days 2 offices down for 20 days 1 office down for 18 days 3 offices down for 16 days 1 office down for 13 days 1 office down for 11 days 1 office down for 10 days 1 office down for 12 days 7 offices down for 7 days 13 offices down for 5 days 4 offices down for 4 days 3 offices down for 2 days 4 offices down for 6 days |
Network challenges, Electricity outage |
January 2023 |
8 offices down for 6 days 16 offices down for 5 days 5 offices down for 7 days 5 offices down for 10 days 2 offices down for 15 days 1 office down for 12 days 1 office down for 13 days 4 offices down for 4 days 1 office down for 3 days 3 offices down for 1 day 1 office down for 8 days |
Network challenges, Electricity outage |
8 offices down for 6 days 16 offices down for 5 days 5 offices down for 7 days 5 offices down for 10 days 2 offices down for 15 days 1 office down for 12 days 1 office down for 13 days 4 offices down for 4 days 1 office down for 3 days 3 offices down for 1 day 1 office down for 8 days |
Network challenges, Electricity outage |
Northern Cape:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
11 offices down for 2 days 1 office down for 4 days 19 offices down for 1 day 4 offices down for 3 days 1 office down for 5 days |
Electricity outage, network challenges |
11 offices down for 2 days 1 office down for 4 days 19 offices down for 1 day 4 offices down for 3 days 1 office down for 5 days |
Electricity outage, network challenges |
February 2022 |
4 offices down for 3 days 11 offices down for 1 day 5 offices down for 2 days 1 office down for 5 days 1 office down for 4 days |
Electricity outage, network challenges |
4 offices down for 3 days 11 offices down for 1 day 5 offices down for 2 days 1 office down for 5 days 1 office down for 4 days |
Electricity outage, network challenges |
March 2022 |
6 offices down for 4 days 14 offices down for 3 days 12 offices down for 2 days 4 offices down for 6 days 9 offices down for 1 day 1 office down for 5 days 49 offices down for 1 day |
Electricity outage, network challenges, SocPen system challenges |
6 offices down for 4 days 14 offices down for 3 days 12 offices down for 2 days 4 offices down for 6 days 9 offices down for 1 day 1 office down for 5 days |
Electricity outage, network challenges |
April 2022 |
13 offices down for 2 days 13 offices down for 3 days 5 offices down for 4 days 2 offices down for 5 days 9 offices down for 1 day |
Electricity outage, network challenges |
13 offices down for 2 days 13 offices down for 3 days 5 offices down for 4 days 2 offices down for 5 days 9 offices down for 1 day |
Electricity outage, network challenges |
May 2022 |
3 offices down for 4 days 5 offices down for 2 days 12 offices down for 1 day |
Electricity outage, network challenges |
3 offices down for 4 days 5 offices down for 2 days 12 offices down for 1 day |
Electricity outage, network challenges |
June 2022 |
14 offices down for 2 days 9 offices down for 4 days 13 offices down for 3 days 5 offices down for 1 day 3 offices down for 6 days 1 office down for 5 days |
Electricity outage, network challenges |
14 offices down for 2 days 9 offices down for 4 days 13 offices down for 3 days 5 offices down for 1 day 3 offices down for 6 days 1 office down for 5 days |
Electricity outage, network challenges |
July 2022 |
6 offices down for 7 days 2 offices down for 13 days 4 offices down for 10 days 14 offices down for 8 days 9 offices down for 9 days 1 office down for 4 days 2 offices down for 3 days 6 offices down for 6 days 7 offices down for 2 days 3 offices down for 4 days 1 office down for 1 day 49 offices down for 1 day |
Electricity outage, network challenges, SocPen system challenges |
6 offices down for 7 days 2 offices down for 13 days 4 offices down for 10 days 14 offices down for 8 days 9 offices down for 9 days 1 office down for 4 days 2 offices down for 3 days 6 offices down for 6 days 7 offices down for 2 days 3 offices down for 4 days 1 office down for 1 day |
Electricity outage, network challenges |
August 2022 |
8 offices down for 3 days 5 offices down for 4 days 13 offices down for 2 days 18 offices down for 1 day 1 office down for 20 days 1 office down for 6 days |
Electricity outage |
8 offices down for 3 days 5 offices down for 4 days 13 offices down for 2 days 18 offices down for 1 day 1 office down for 20 days 1 office down for 6 days |
Electricity outage |
September 2022 |
12 offices down for 12 days 7 offices down for 11 days 9 offices down for 9 days 3 offices down for 7 days 2 offices down for 14 days 3 offices down for 15 days 2 offices down for 2 days 2 offices down for 3 days 1 office down for 6 days 1 office down for 1 day 3 offices down for 13 days 3 offices down for 10 days 2 offices down for 8 days 1 office down for 7 days |
Network challenges, Electricity outage |
12 offices down for 12 days 7 offices down for 11 days 9 offices down for 9 days 3 offices down for 7 days 2 offices down for 14 days 3 offices down for 15 days 2 offices down for 2 days 2 offices down for 3 days 1 office down for 6 days 1 office down for 1 day 3 offices down for 13 days 3 offices down for 10 days 2 offices down for 8 days 1 office down for 7 days |
Cable theft, Electricity outage |
October 2022 |
8 offices down for 10 days 8 offices down for 14 days 5 offices down for 13 days 9 offices down for 11 days 5 offices down for 12 days 3 offices down for 1 day 9 offices down for 2 days 2 offices down for 6 days 2 offices down for 3 days 2 offices down for 9 days 1 office down for 16 days 1 office down for 7 days 49 offices down for 1 day |
MTN challenges, Electricity outage, SocPen system challenges |
8 offices down for 10 days 8 offices down for 14 days 5 offices down for 13 days 9 offices down for 11 days 5 offices down for 12 days 3 offices down for 1 day 9 offices down for 2 days 2 offices down for 6 days 2 offices down for 3 days 2 offices down for 9 days 1 office down for 16 days 1 office down for 7 days |
MTN challenges, Electricity outage |
November 2022 |
4 offices down for 14 days 8 offices down for 11 days 7 offices down for 13 days 5 offices down for 12 days 3 offices down for 15 days 5 offices down for 10 days 2 offices down for 19 days 1 office down for 25 days 1 office down for 20 days 3 offices down for 9 days 2 offices down for 4 days 4 offices down for 1 day 4 offices down for 2 days 1 office down for 3 days |
MTN challenges, Electricity outage, network challenges |
4 offices down for 14 days 8 offices down for 11 days 7 offices down for 13 days 5 offices down for 12 days 3 offices down for 15 days 5 offices down for 10 days 2 offices down for 19 days 1 office down for 25 days 1 office down for 20 days 3 offices down for 9 days 2 offices down for 4 days 4 offices down for 1 day 4 offices down for 2 days 1 office down for 3 days |
MTN challenges, Electricity outage, network challenges |
December 2022 |
3 offices down for 11 days 5 offices down for 10 days 1 office down for 8 days 14 offices down for 9 days 4 offices down for 6 days 7 offices down for 7 days 1 office down for 12 days 1 office down for 14 days 3 offices down for 5 days 2 offices down for 4 days 4 offices down for 3 days 4 offices down for 1 day |
Electricity outage, MTN challenges |
3 offices down for 11 days 5 offices down for 10 days 1 office down for 8 days 14 offices down for 9 days 4 offices down for 6 days 7 offices down for 7 days 1 office down for 12 days 1 office down for 14 days 3 offices down for 5 days 2 offices down for 4 days 4 offices down for 3 days 4 offices down for 1 day |
Electricity outage, MTN challenges |
January 2023 |
3 offices down for 11 days 7 offices down for 10 days 4 offices down for 13 days 2 offices down for 14 days 4 offices down for 12 days 1 office down for 20 days 2 offices down for 4 days 3 offices down for 5 days 7 offices down for 09 days 7 offices down for 8 days 2 offices down for 2 days 7 offices down for 1 day 2 offices down for 7 days 3 offices down for 3 days 3 offices down for 6 days |
Electricity outage, network challenges |
3 offices down for 11 days 7 offices down for 10 days 4 offices down for 13 days 2 offices down for 14 days 4 offices down for 12 days 1 office down for 20 days 2 offices down for 4 days 3 offices down for 5 days 7 offices down for 09 days 7 offices down for 8 days 2 offices down for 2 days 7 offices down for 1 day 2 offices down for 7 days 3 offices down for 3 days 3 offices down for 6 days |
Electricity outage, network challenges |
KwaZulu Natal:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
4 offices down for 8 days 6 offices down for 21 days 6 offices down for 1 day 2 offices down for 12 days 2 offices down for 10 days 2 offices down for 11 days 1 office down for 13 days 1 office down for 19 days 2 offices down for 9 days 23 offices down for 5 days 6 offices down for 2 days 7 offices down for 7 days 11 offices down for 6 days 3 offices down for 4 days 3 offices down for 3 days |
MTN challenges, Electricity outage |
4 offices down for 8 days 6 offices down for 21 days 6 offices down for 1 day 2 offices down for 12 days 2 offices down for 10 days 2 offices down for 11 days 1 office down for 13 days 1 office down for 19 days 2 offices down for 9 days 23 offices down for 5 days 6 offices down for 2 days 7 offices down for 7 days 11 offices down for 6 days 3 offices down for 4 days 3 offices down for 3 days |
MTN challenges, Electricity outage |
February 2022 |
13 offices down for 2 days 28 offices down for 1 day 7 offices down for 3 days 2 offices down for 4 days 1 office down for 5 days |
MTN challenges, Electricity outage |
13 offices down for 2 days 28 offices down for 1 day 7 offices down for 3 days 2 offices down for 4 days 1 office down for 5 days |
MTN challenges, Electricity outage |
March 2022 |
12 offices down for 2 days 26 offices down for 1 day 3 offices down for 4 days 2 offices down for 5 days 10 offices down for 3 days 1 office down for 12 days 1 office down for 10 days 1 office down for 11 days 1 office down for 9 days 2 offices down for 8 days 1 office down for 6 days 86 offices down for 1 day |
MTN challenges, Electricity outage, SocPen system challenges |
12 offices down for 2 days 26 offices down for 1 day 3 offices down for 4 days 2 offices down for 5 days 10 offices down for 3 days 1 office down for 12 days 1 office down for 10 days 1 office down for 11 days 1 office down for 9 days 2 offices down for 8 days 1 office down for 6 days |
MTN challenges, Electricity outage |
April 2022 |
19 offices down for1 day 7 offices down for 4 days 2 offices down for 7 days 18 offices down for 2 days 8 offices down for 3 days 1 office down for 10 days 2 offices down for 12 days 1 office down for 14 days 1 office down for 16 days 1 office down for 6 days 1 office down for 5 days 1 office down for r8 days 1 office down for 9 days |
MTN challenges, Electricity outage |
19 offices down for1 day 7 offices down for 4 days 2 offices down for 7 days 18 offices down for 2 days 8 offices down for 3 days 1 office down for 10 days 2 offices down for 12 days 1 office down for 14 days 1 office down for 16 days 1 office down for 6 days 1 office down for 5 days 1 office down for r8 days 1 office down for 9 days |
MTN challenges, Electricity outage |
May 2022 |
18 offices down for 1 day 4 offices down for 2 days 1 office down for 13 days 1 office down for 12 days 1 office down for 20 days 1 office down for 14 days 2 offices down for 15 days 1 office down for 16 days 1 office down for 21 days 1 office down for 9 days 10 offices down for 3 days 6 offices down for 4 days 1 office down for 5 days 1 office down for 7 days |
MTN challenges, Electricity outage |
18 offices down for 1 day 4 offices down for 2 days 1 office down for 13 days 1 office down for 12 days 1 office down for 20 days 1 office down for 14 days 2 offices down for 15 days 1 office down for 16 days 1 office down for 21 days 1 office down for 9 days 10 offices down for 3 days 6 offices down for 4 days 1 office down for 5 days 1 office down for 7 days |
MTN challenges, Electricity outage |
June 2022 |
1 office down for 5 days 5 offices down for 20 days 38 offices down for 1 day 1 office down for 7 days 2 offices down for 11 days 1 office down for 14 days 16 offices down for 2 days 3 offices down for 4 days 2 offices down for 6 days 1 office down for 9 days 4 offices down for 3 days 1 office down for 8 days |
MTN challenges, Electricity outage |
1 office down for 5 days 5 offices down for 20 days 38 offices down for 1 day 1 office down for 7 days 2 offices down for 11 days 1 office down for 14 days 16 offices down for 2 days 3 offices down for 4 days 2 offices down for 6 days 1 office down for 9 days 4 offices down for 3 days 1 office down for 8 days |
MTN challenges, Electricity outage |
July 2022 |
7 offices down for 1 day 7 offices down for 3 days 1 office down for 9 days 4 offices down for 4 days 14 offices down for 2 days 3 offices down for 6 days 1 office down for 13 days 2 offices down for 20 days 3 offices down for 5 day 86 offices down for 1 day |
MTN challenges, Electricity outage, SocPen system challenges |
7 offices down for 1 day 7 offices down for 3 days 1 office down for 9 days 4 offices down for 4 days 14 offices down for 2 days 3 offices down for 6 days 1 office down for 13 days 2 offices down for 20 days 3 offices down for 5 day |
MTN challenges, Electricity outage |
August 2022 |
4 offices down for 3 days 2 offices down for 20 days 12 offices down for 1 day 4 offices down for 2 days 1 office down for 11 days 1 office down for 13 days 1 office down for 15 days 1 office down for 9 days |
MTN challenges, Electricity outage |
4 offices down for 3 days 2 offices down for 20 days 12 offices down for 1 day 4 offices down for 2 days 1 office down for 11 days 1 office down for 13 days 1 office down for 15 days 1 office down for 9 days |
MTN challenges, Electricity outage |
September 2022 |
13 offices down for 1 day 2 offices down for 20 days 3 offices down for 10 days 1 office down for 13 days 1 office down for 18 days 3 offices down for 7 days 14 offices down for 5 days 6 offices down for 2 days 24 offices down for 4 days 7 offices down for 6 days 5 offices down for 3 days 2 offices down for 8 days 1 office down for 9 days |
MTN challenges, Electricity outage |
13 offices down for 1 day 2 offices down for 20 days 3 offices down for 10 days 1 office down for 13 days 1 office down for 18 days 3 offices down for 7 days 14 offices down for 5 days 6 offices down for 2 days 24 offices down for 4 days 7 offices down for 6 days 5 offices down for 3 days 2 offices down for 8 days 1 office down for 9 days |
MTN challenges, Electricity outage |
October 2022 |
15 offices down for 3 days 7 offices down for 4 days 6 offices down for 2 days 1 office down for 8 days 1 office down for 7 days 1 office down for 9 days 6 offices down for 5 days 4 offices down for 1 day 86 offices down for 1 day |
MTN challenges, Electricity outage, SocPen system challenges |
15 offices down for 3 days 7 offices down for 4 days 6 offices down for 2 days 1 office down for 8 days 1 office down for 7 days 1 office down for 9 days 6 offices down for 5 days 4 offices down for 1 day |
MTN challenges, Electricity outage |
November 2022 |
7 offices down for 1 day 23 offices down for 2 days 1 office down for 10 days 4 offices down for 4 days 9 offices down for 3 days 2 offices down for 7 days 6 offices down for 5 days 1 office down for 6 days |
MTN challenges, Electricity outage |
7 offices down for 1 day 23 offices down for 2 days 1 office down for 10 days 4 offices down for 4 days 9 offices down for 3 days 2 offices down for 7 days 6 offices down for 5 days 1 office down for 6 days |
MTN challenges, Electricity outage |
December 2022 |
7 offices down for 4 days 3 offices down for 1 day 9 offices down for 5 days 10 offices down for 6 days 1 office down for 8 days 2 offices down for 12 days 1 office down for 10 days 1 office down for 11 days 2 offices down for 7 days 4 offices down for 3 days 2 offices down for 2 days 1 office down for 9 days |
MTN challenges, Electricity outage |
7 offices down for 4 days 3 offices down for 1 day 9 offices down for 5 days 10 offices down for 6 days 1 office down for 8 days 2 offices down for 12 days 1 office down for 10 days 1 office down for 11 days 2 offices down for 7 days 4 offices down for 3 days 2 offices down for 2 days 1 office down for 9 days |
MTN challenges, Electricity outage |
January 2023 |
2 offices down for 1 day 2 offices down for 11 days 1 office down for 20 days 4 offices down for 9 days 6 offices down for 7 days 13 offices down for 5 days 5 offices down for 4 days 2 offices down for 3 days 4 offices down for 6 days 3 offices down for 2 days |
MTN challenges, Electricity outage |
2 offices down for 1 day 2 offices down for 11 days 1 office down for 20 days 4 offices down for 9 days 6 offices down for 7 days 13 offices down for 5 days 5 offices down for 4 days 2 offices down for 3 days 4 offices down for 6 days 3 offices down for 2 days |
MTN challenges, Electricity outage |
Gauteng:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
1 office down for 4 days 14 offices down for 1 day 1 office down for 10 days 4 offices down for 3 days 8 offices down for 2 days 3 offices down for 5 days |
MTN challenges, Electricity outage |
1 office down for 4 days 14 offices down for 1 day 1 office down for 10 days 4 offices down for 3 days 8 offices down for 2 days 3 offices down for 5 days |
MTN challenges, Electricity outage |
February 2022 |
1 offices down for 10 days 11 offices down for 2 days 4 offices down for 3 days 18 offices down for 1 day 2 offices down for 6 days 2 offices down for 4 days 1 office down for 5 days |
MTN challenges, Electricity outage |
1 offices down for 10 days 11 offices down for 2 days 4 offices down for 3 days 18 offices down for 1 day 2 offices down for 6 days 2 offices down for 4 days 1 office down for 5 days |
MTN challenges, Electricity outage |
March 2022 |
13 offices down for 2 days 9 offices down for 4 days 7 offices down for 3 days 13 offices down for 1 day 4 offices down for 5 days 1 office down for 6 days 1 office down for 18 days 49 offices down for 1 day |
MTN challenges, Electricity outage, SocPen system challenges |
13 offices down for 2 days 9 offices down for 4 days 7 offices down for 3 days 13 offices down for 1 day 4 offices down for 5 days 1 office down for 6 days 1 office down for 18 days |
MTN challenges, Electricity outage |
April 2022 |
5 offices down for 5 days 7 offices down for 3 days 8 offices down for 2 days 5 offices down for 7 days 8 offices down for 1 day 4 offices down for 4 days 1 office down for 13 days 1 office down for 9 days 1 office down for 10 days 1 office down for 18 days 2 offices down for 6 days |
MTN challenges, Electricity outage |
5 offices down for 5 days 7 offices down for 3 days 8 offices down for 2 days 5 offices down for 7 days 8 offices down for 1 day 4 offices down for 4 days 1 office down for 13 days 1 office down for 9 days 1 office down for 10 days 1 office down for 18 days 2 offices down for 6 days |
MTN challenges, Electricity outage |
May 2022 |
14 offices down for 2 days 7 offices down for 3 days 1 office down for 5 days 4 offices down for 4 days 6 offices down for 1 day 1 office down for 11 days 1 office down for 19 days 1 office down for 9 days |
MTN challenges, Electricity outage |
14 offices down for 2 days 7 offices down for 3 days 1 office down for 5 days 4 offices down for 4 days 6 offices down for 1 day 1 office down for 11 days 1 office down for 19 days 1 office down for 9 days |
MTN challenges, Electricity outage |
June 2022 |
2 offices down for 11 days 2 office down for 8 days 3 offices down for 5 days 12 offices down for 1 day 10 offices down for 2 days 4 offices down for 3 days 5 offices down for 4 days 1 office down for 6 days 1 office down for 13 days 1 office down for 9 days 1 office down for 15 days 1 office down for 12 days |
MTN challenges, Electricity outage |
2 offices down for 11 days 2 office down for 8 days 3 offices down for 5 days 12 offices down for 1 day 10 offices down for 2 days 4 offices down for 3 days 5 offices down for 4 days 1 office down for 6 days 1 office down for 13 days 1 office down for 9 days 1 office down for 15 days 1 office down for 12 days |
MTN challenges, Electricity outage |
July 2022 |
1 office down for 14 days 3 offices down for 5 days 2 offices down for 9 days 10 offices down for 2 days 10 offices down for 3 days 7 offices down for 4 days 1 office down for 21 days 11 offices down for 1 day 2 offices down for 11 days 2 offices down for 12 days 1 office down for 10 days 49 offices down for 1 day |
MTN challenges, Electricity outage, SocPen system challenges |
1 office down for 14 days 3 offices down for 5 days 2 offices down for 9 days 10 offices down for 2 days 10 offices down for 3 days 7 offices down for 4 days 1 office down for 21 days 11 offices down for 1 day 2 offices down for 11 days 2 offices down for 12 days 1 office down for 10 days |
MTN challenges, Electricity outage |
August 2022 |
1 office down for 9 days 5 offices down for 2 days 15 offices down for 1 day 2 offices down for 5 days 1 office down for 6 days 7 offices down for 3 days 1 office down for 4 days 1 office down for 23 days |
MTN challenges, Electricity outage |
1 office down for 9 days 5 offices down for 2 days 15 offices down for 1 day 2 offices down for 5 days 1 office down for 6 days 7 offices down for 3 days 1 office down for 4 days 1 office down for 23 days |
MTN challenges, Electricity outage |
September 2022 |
4 offices down for 9 days 5 offices down for 2 days 3 offices down for 8 days 8 offices down for 4 days 3 offices down for 3 days 1 office down for 12 days 12 offices down for 5 days 2 offices down for 7 days 1 office down for 10 days 6 offices down for 1 day 6 offices down for 6 days |
MTN challenges, Electricity outage |
4 offices down for 9 days 5 offices down for 2 days 3 offices down for 8 days 8 offices down for 4 days 3 offices down for 3 days 1 office down for 12 days 12 offices down for 5 days 2 offices down for 7 days 1 office down for 10 days 6 offices down for 1 day 6 offices down for 6 days |
MTN challenges, Electricity outage |
October 2022 |
2 offices down for 7 days 1 office down for 17 days 2 offices down for 5 days 17 offices down for 4 days 12 offices down for 2 days 12 offices down for 1 day 1 office down for 6 days 3 offices down for 2 days 3 offices down for 21 days 49 offices down for 1 day |
MTN challenges, Electricity outage, SocPen system challenges |
2 offices down for 7 days 1 office down for 17 days 2 offices down for 5 days 17 offices down for 4 days 12 offices down for 2 days 12 offices down for 1 day 1 office down for 6 days 3 offices down for 2 days 3 offices down for 21 days |
MTN challenges, Electricity outage |
November 2022 |
3 offices down for 5 days 5 offices down for 4 days 8 offices down for 2 days 1 office down for 15 days 2 offices down for 13 days 1 office down for 09 days 2 offices down for 7 days 13 offices down for 3 days 3 offices down for 1 day 1 office down for 12 days 2 offices down for 22 days 1 office down for 10 days 3 offices down for 6 days 2 offices down for 8 days |
MTN challenges, Electricity outage |
3 offices down for 5 days 5 offices down for 4 days 8 offices down for 2 days 1 office down for 15 days 2 offices down for 13 days 1 office down for 09 days 2 offices down for 7 days 13 offices down for 3 days 3 offices down for 1 day 1 office down for 12 days 2 offices down for 22 days 1 office down for 10 days 3 offices down for 6 days 2 offices down for 8 days |
MTN challenges, Electricity outage |
December 2022 |
2 offices down for 11 days 1 office down for 14 days 3 offices down for 4 days 5 offices down for 7 days 5 offices down for 2 days 5 offices down for 1 day 10 offices down for 5 days 3 offices down for 9 days 1 office down for 20 days 2 offices down for 21 days 1 office down for 18 days 2 offices down for 6 days 5 offices down for 3 days 1 office down for 13 days 3 offices down for 8 days |
MTN challenges, Electricity outage |
2 offices down for 11 days 1 office down for 14 days 3 offices down for 4 days 5 offices down for 7 days 5 offices down for 2 days 5 offices down for 1 day 10 offices down for 5 days 3 offices down for 9 days 1 office down for 20 days 2 offices down for 21 days 1 office down for 18 days 2 offices down for 6 days 5 offices down for 3 days 1 office down for 13 days 3 offices down for 8 days |
MTN challenges, Electricity outage |
January 2023 |
1 office down for 10 days 1 office down for 11 days 1 office down for 17 days 1 office down for 19 days 1 office down for 13 days 9 offices down for 6 days 2 offices down for 9 days 9 offices down for 5 days 4 offices down for 4 days 3 offices down for 8 days 7 offices down for 2 days 1 office down for 16 days 2 offices down for 21 days 1 office down for 14 days 1 office down for 3 days 2 offices down for 7 days 2 offices down for 1 day |
MTN challenges, Electricity outage |
1 office down for 10 days 1 office down for 11 days 1 office down for 17 days 1 office down for 19 days 1 office down for 13 days 9 offices down for 6 days 2 offices down for 9 days 9 offices down for 5 days 4 offices down for 4 days 3 offices down for 8 days 7 offices down for 2 days 1 office down for 16 days 2 offices down for 21 days 1 office down for 14 days 1 office down for 3 days 2 offices down for 7 days 2 offices down for 1 day |
MTN challenges, Electricity outage |
Eastern Cape:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
8 offices down for 2 days 2 offices down for 1 day |
Electricity outage, network challenges |
8 offices down for 2 days 2 offices down for 1 day |
Electricity outage, network challenges |
February 2022 |
7 offices down for 1 day 2 offices down for 3 days 1 office down for 2 days 1 office down for 8 days |
Electricity outage, network challenges |
7 offices down for 1 day 2 offices down for 3 days 1 office down for 2 days 1 office down for 8 days |
Electricity outage, network challenges |
March 2022 |
2 offices down for 3 days 5 offices down for 1 day 1 office down for 5 days 1 office down for 2 days 3 offices down for 9 days 67 offices down for 1 day |
Electricity outage, network challenges, SocPen system challenges |
2 offices down for 3 days 5 offices down for 1 day 1 office down for 5 days 1 office down for 2 days 3 offices down for 9 days |
Electricity outage, network challenges |
April 2022 |
1 office down for 3 days 4 offices down for 1 day 4 offices down for 8 days 1 office down for 2 days |
Electricity outage, network challenges |
1 office down for 3 days 4 offices down for 1 day 4 offices down for 8 days 1 office down for 2 days |
Electricity outage, network challenges |
May 2022 |
2 offices down for 2 days 1 office down for 3 days 2 offices down for 6 days 2 offices down for 9 days 5 offices down for 1 day 2 offices down for 4 days |
Electricity outage, network challenges |
2 offices down for 2 days 1 office down for 3 days 2 offices down for 6 days 2 offices down for 9 days 5 offices down for 1 day 2 offices down for 4 days |
Electricity outage, network challenges |
June 2022 |
8 offices down for 1 day 5 offices down for 2 days 3 offices down for 3 days 2 offices down for 9 days 2 offices down for 4 days 1 office down for 8 days |
Electricity outage, network challenges |
8 offices down for 1 day 5 offices down for 2 days 3 offices down for 3 days 2 offices down for 9 days 2 offices down for 4 days 1 office down for 8 days |
Electricity outage, network challenges |
July 2022 |
9 offices down for 1 day 7 offices down for 2 days 1 office down for 6 days 1 office down for 8 days 67 offices down for 1 day |
Electricity outage, network challenges, SocPen system challenges |
9 offices down for 1 day 7 offices down for 2 days 1 office down for 6 days 1 office down for 8 days |
Electricity outage, network challenges |
August 2022 |
3 offices down for 1 day 1 office down for 2 days 2 offices down for 7 days 1 office down for 3 days 2 offices down for 9 days 1 office down for 5 days 1 office down for 4 days 1 office down for 6 days |
Electricity outage, network challenges |
3 offices down for 1 day 1 office down for 2 days 2 offices down for 7 days 1 office down for 3 days 2 offices down for 9 days 1 office down for 5 days 1 office down for 4 days 1 office down for 6 days |
Electricity outage, network challenges |
September 2022 |
4 offices down for 2 days 13 offices down for 1 day 1 office down for 8 days 3 offices down for 4 days 1 office down for 9 days |
Electricity outage, network challenges |
4 offices down for 2 days 13 offices down for 1 day 1 office down for 8 days 3 offices down for 4 days 1 office down for 9 days |
Electricity outage, network challenges |
October 2022 |
3 offices down for 3 days 6 offices down for 2 days 9 offices down for 1 day 2 offices down for 8 days 1 office down for 4 days 1 office down for 7 days 67 offices down for 1 day |
Electricity outage, network challenges, SocPen system challenges |
3 offices down for 3 days 6 offices down for 2 days 9 offices down for 1 day 2 offices down for 8 days 1 office down for 4 days 1 office down for 7 days |
Electricity outage, network challenges |
November 2022 |
10 offices down for 1 day 1 office down for 5 days 3 offices down for 2 days 1 office down for 9 days |
Electricity outage, network challenges |
10 offices down for 1 day 1 office down for 5 days 3 offices down for 2 days 1 office down for 9 days |
Electricity outage, network challenges |
December 2022 |
17 offices down for 1 day 5 offices down for 2 days 2 offices down for 6 days 2 offices down for 3 days |
Electricity outage, network challenges |
17 offices down for 1 day 5 offices down for 2 days 2 offices down for 6 days 2 offices down for 3 days |
Electricity outage, network challenges |
January 2023 |
2 offices down for 3 days 13 offices down for 1 day 6 offices down for 2 days 1 office down for 4 days 1 office down for 9 days 1 office down for 6 days 1 office down for 8 days |
Electricity outage, network challenges |
2 offices down for 3 days 13 offices down for 1 day 6 offices down for 2 days 1 office down for 4 days 1 office down for 9 days 1 office down for 6 days 1 office down for 8 days |
Electricity outage, network challenges |
Mpumalanga:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
8 offices 1 day 3 offices for 2 days 2 offices for 3 days |
Electricity outage, network challenges |
8 offices 1 day 3 offices for 2 days 2 offices for 3 days |
Electricity outage, network challenges |
February 2022 |
12 offices down for 1 day 2 offices down for 2 days 3 offices down for 3 days 2 offices down for 4 days 2 offices down for 5 days |
Electricity outage, network challenges |
12 offices down for 1 day 2 offices down for 2 days 3 offices down for 3 days 2 offices down for 4 days 2 offices down for 5 days |
Electricity outage, network challenges |
March 2022 |
12 offices down for 1 day 2 offices down for 2 days 3 offices down for 3 days 2 offices down for 4 days 2 offices down for 5 days 43 offices down for 1 day |
Electricity outage, network challenges, SocPen system challenges |
12 offices down for 1 day 2 offices down for 2 days 3 offices down for 3 days 2 offices down for 4 days 2 offices down for 5 days |
Electricity outage, network challenges |
April 2022 |
12 offices down for 1 day 2 offices down for 2 days 3 offices down for 3 days 2 offices down for 4 days 1 office down for 5 days |
Electricity outage, network challenges |
12 offices down for 1 day 2 offices down for 2 days 3 offices down for 3 days 2 offices down for 4 days 1 office down for 5 days |
Electricity outage, network challenges |
May 2022 |
2 offices down for 1 day 3 offices down for 2 days |
Electricity outage, network challenges Network challenges |
2 offices down for 1 day 3 offices down for 2 days |
Electricity outage, network challenges Network challenges |
June 2022 |
5 offices down for 1 day 11 offices down for 2 days 1 office down for 4 days 1 office down for 5 days |
Electricity outage, network challenges |
5 offices down for 1 day 11 offices down for 2 days 1 office down for 4 days 1 office down for 5 days |
Electricity outage, network challenges |
July 2022 |
2 offices down for 1 day 11 offices down for 2 days 6 offices down for 3 days 1 office down for 4 days 5 offices down for 5 days 2 offices down for 6 days 43 offices down for 1 day |
Electricity outage, network challenges, SocPen system challenges |
2 offices down for 1 day 11 offices down for 2 days 6 offices down for 3 days 1 office down for 4 days 5 offices down for 5 days 2 offices down for 6 days |
Electricity outage, network challenges |
August 2022 |
4 offices down for 2 days 1 office down for 3 days 1 office down for 8 days |
Electricity outage, network challenges |
4 offices down for 2 days 1 office down for 3 days 1 office down for 8 days |
Electricity outage, network challenges |
September 2022 |
7 offices down for 1 day 11 offices down for 2 days 12 offices down for 3 days 2 offices down for 4 days 1 office down for 6 days |
Electricity outage |
7 offices down for 1 day 11 offices down for 2 days 12 offices down for 3 days 2 offices down for 4 days 1 office down for 6 days |
Electricity outage |
October 2022 |
16 offices down for 1 day 9 offices down for 2 days 5 offices down for 3 days 1 office down for 7 days 43 offices down for 1 day |
Electricity outage, SocPen system challenges |
16 offices down for 1 day 9 offices down for 2 days 5 offices down for 3 days 1 office down for 7 days |
Electricity outage |
November 2022 |
20 offices down for 1 day 7 offices down for 2 days 3 offices down for 3 days |
Electricity outage, network challenges |
20 offices down for 1 day 7 offices down for 2 days 3 offices down for 3 days |
Electricity outage, network challenges |
December 2022 |
8 offices down for 1 day 3 offices down for 2 days 4 offices down for 3 days 2 offices down for 4 days 1 office down for 5 days 1 office down for 7 days |
Electricity outage, network challenges |
8 offices down for 1 day 3 offices down for 2 days 4 offices down for 3 days 2 offices down for 4 days 1 office down for 5 days 1 office down for 7 days |
Electricity outage, network challenges |
January 2023 |
2 offices down for 1 day 9 offices down for 2 days 3 offices down for 3 days 13 offices down for 4 days 5 offices down for 5 days 1 office down for 6 days 1 office down for 8 days 1 office down for 19 days |
Electricity outage, network challenges |
2 offices down for 1 day 9 offices down for 2 days 3 offices down for 3 days 13 offices down for 4 days 5 offices down for 5 days 1 office down for 6 days 1 office down for 8 days 1 office down for 19 days |
Electricity outage, network challenges |
North West:
Month |
System downtime |
Telephone downtime |
||
Number of days |
Reason |
Number of days |
Reason |
|
January 2022 |
2 offices down for 2 days 1 office down for 8 days 1 office down for 3 days 41 offices down for 1 day |
Network challenges, Biometric and Socpen systems challenges |
16 offices down for 3 days |
Network challenges |
February 2022 |
3 offices down for 1 day 1 office down for 2 days |
Network challenges, BAS, ERP, and Biometric systems challenges. |
12 offices down for 5 days |
Network challenges |
March 2022 |
3 offices down for 2 days 3 offices down for 1 day 41 offices down for 1 day |
Network challenges, BAS, ERP, SocPen and Biometric systems challenges |
19 offices down for 5 days |
Network challenges |
April 2022 |
1 office down for 4 days 1 office down for 6 days 2 offices down for 2 days 1 office down for 3 days |
Network challenges, BAS systems challenges. |
10 offices down for 2 days |
Network challenges |
May 2022 |
3 offices down for 1 day 1 office down for 3 days 1 office down for 2 days |
Network challenges, BAS and Biometric systems challenges |
03 offices down for 1 day |
Network challenges |
June 2022 |
6 offices down for 1 day 3 offices down for 2 days |
Network challenges, BAS, BRM, Customer Care and Kofax system challenges |
02 offices down for 1 day |
Network challenges |
July 2022 |
1 office down for 5 days 1 office down for 3 days 2 offices down for 1 day 2 offices down for 2 days 41 offices down for 1 day |
Network challenges, BAS, Socpen and Biometric system challenges. |
03 offices down for 5 days |
Network challenges |
August 2022 |
3 offices down for 2 days 5 offices down for 1 day 2 offices down for 4 days |
Network challenges, Email Challenges |
00 |
N/A |
September 2022 |
2 offices down for 2 days 2 offices down for 4 days 3 offices down for 1 day 1 office down for 6 days 1 office down for 3 days |
Network challenges, Biometric systems challenges |
00 |
N/A |
October 2022 |
5 offices down for 1 day 4 offices down for 2 days 1 office down for 9 days 1 office down for 7 days |
Network challenges, electricity outage, |
00 |
N/A |
November 2022 |
4 offices down for 1 day 3 offices down for 2 days 3 offices down for 3 days |
Network challenges, electricity outage, Biometric system challenges |
00 |
N/A |
December 2022 |
1 office down for 5 days 6 offices down for 1 day 3 offices down for 2 days 1 office down for 8 days |
Network challenges and Biometric system challenges |
00 |
N/A |
January 2023 |
12 offices down for 1 day 1 office down for 7 days 2 offices down for 3 days 3 offices down for 2 days 1 office down for 4 days |
Network challenges, Biometrics, Kofax system challenges |
13 offices down for 2 days |
Network challenges |