(1) Why were the (a) contract and (b) service level agreement concluded with the SA Post Office in 2009 to take over her department’s payment of grants not implemented; (2) are (a) her department and/or (b) the SA Social Security Agency reconsidering the implementation of the specified agreements when the contract with Net1 is terminated on 31 March 2017; if not, why not; if so, what (i) progress has been made to date and (ii) are the further relevant details?