(a) 2018-2019 |
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i) (aa) What mechanisms and/or processes are used to measure the success of the training. |
The completion rate based on the passing of the assignment that tests for guides’ success regarding the training competencies. |
i) (bb) What mechanisms and/or processes are used to measure the success of tour guides. |
After attending the Kruger National Park Orientation, guides submitted an assignment and had to attain a pass mark of 65%. |
ii) (aa) What successes have been identified. |
At the time, SANParks reported that the implementation of the KNP Orientation received a lot of positive feedback and they were already seeing an increase in bookings from tourist guides. |
(ii) (bb) What failures have been identified. |
For this specific training, the challenge that the Department experienced was drop-outs from at least five (5) tourist guides who had confirmed participation in the training but then did not attend. The challenge when implementing up-skilling initiatives in general for existing tourist guides is that work opportunities usually take preference especially for those operating on a freelance basis who rely on work opportunities to earn a living. |
(ii) (cc) What steps are being taken by her department in this regard going forward. |
To mitigate the risk of drop-outs, for the training programmes that the Department subsequently implemented, guides who committed to attend a training programme were also expected to enter into contracts with the Department which allows the Department to recover any costs incurred should a learner/guide drop off the programme. The Department has noted that this has minimised drop-outs significantly. |
No training of tourist guides was done in partnerships with SANParks in the Financial Years of (a) 2019- 2020, 2020- 2021 and (b) since 1 January 2022 to date.