1. Information Technology (IT) facilities and systems are maintained on a regular basis. Annually, an IT budget is compiled for the maintenance of all IT facilities and systems.2.
2. Maintenance plans are documented and aligned to documented procedures. The plans include Daily, Weekly and Monthly schedules. Maintenance activities are outlined below:
2.1 Patching the IT system for software upgrades, for example, Anti-Virus patches;
2.2 Proactive monitoring and maintenance of our Database environment as well as conducting daily backups;
2.3 Manage disaster recovery on critical data;
2.4 Continuous monitoring of overall (IT) facilities and systems health checks for resolution of urgent issues;
2.5 Proactive monitoring and maintenance of the Wide Area Network and Equipment by External Service Provider;
2.6 Manage software updates and migration data to the Production environment.
3. Service Level Agreements are signed with External Service Providers for maintenance of specialist services and equipment.