Airports Company South Africa SOC Limited (ACSA)
1. In terms of the IATA baggage policy, the airline is accountable and responsible for the passenger’s baggage. According to the IATA codes, delayed, damaged and/ stolen bags are recorded by either the airline or its handling company on behalf of the passenger which is handled as a claim.
2. See above answer to question (1).
3. When an airport official and/or staff is involved or positively implicated in pilferage, their access permit cards are blacklisted by ACSA and the matter is reported to SAPS.