(1) Whether, in the period of 120 days after the claim of a certain person (name and details furnished) was submitted, the Road Accident Fund (RAF) asked questions and requested additional documentation; if so, (a) what questions were asked, (b) what documentation was requested in this period and (c) where can copies of this documentation be obtained; (2) why has this claim not yet been finalised; (3) whether she has found that there is a trend in the Western Cape office of the RAF to delay claims; if so, (a) what is the reason for this and (b) what steps will be taken to address this problem?