(1) With reference to his department’s offices in Ladysmith, KwaZulu-Natal, is there a limit to the number of persons who can be assisted with the collection of documents such as identification documents, passports and residence permits in respect of each day; if so, (a) what is the maximum number of persons that can be assisted and (b) why can only a limited number of persons be assisted; (2) are there any plans to increase the resources of the office to be able to assist more persons; if not, why not; if so, (a) what are the relevant details of such plans, (b) when will the specified plans be implemented and (c) how many persons will the office be able to assist in respect of each day once the plans have been implemented; (3) are persons who arrive at the office informed that (a) the office can only assist a certain number of persons on a day and (b) some persons may end up waiting the entire day without being assisted?