(1) What was the cost to her department in terms of assisting the families of persons who were affected by shack fires in informal settlements in the (a) 2012-13, (b) 2013-14 and (c) 2014-15 financial years; (2) whether her department has any strategies in place to combat the impact of shack fires in informal settlements; if not, why not; if so, what kind of assistance is given to the victims of shack fires; (3) whether her department has any strategies in place to provide assistance to the families of persons who were affected by shack fires; if not, why not; if so, what are the relevant details?