(a) The number of public health clinics
(i) National Facilities – None
(ii) Provincial Facilities – 16
(iii) City of Ekurhuleni – 77
(b) Number of staff members employed at each specified facility.
Please refer to Annexure A as requested list of staff members employed per Facility.
(c) Are the hours of operation of each specified clinic.
Please refer to Annexure B as requested list of hours operating of each Facility.
(d) Type of services does each clinic offer
Please refer to Annexure C as requested list of type of services each clinic provided.
(e) Mechanisms have been implemented at each clinic to eliminate long queues and waiting times.
- Appointment system of patients visiting healthcare facilities in chronic and maternal and child health care streams are implemented.
- District-wide consultations with stakeholders were conducted to get buy-in for waiting times Implementation Plan
- Standardized waiting time tool is designed to measure the time the patients spend in the health facilities
- Chronic Central Medicine Dispensing and Distribution is implemented (CCMDD), where stable chronic patients collect the medicines from the pick-up-points in the community that are convenient to them. In this way they do not have to wait in the queues in the clinics.
- Guideline for waiting times of patients in health facilities is implemented.
- Facilities will be visited on a regular basis to ensure that appropriate and effective measures are implemented.
- Facilities are monitored to ensure that available protocols, guidelines and policies pertaining management and reduction of waiting time are adhered.
- Provide feedback to all staff members on monthly basis on patient waiting times
- Keeping track and monitoring Patient Waiting Time report for reference.
END.