b) Transformation Plan, Graduation Rate and Staff Profile Dr J Mjwara, Deputy Vice-Chancellor of Institutional Support, led the presentation, which highlighted the following key issues: . The objectives of the transformation plan of the university were to meet the learning needs and aspirations of learners, to address development needs of society and provide the labour market with qualified and caring professionals, to contribute to the socialization of enlightened, responsible and critical citizens and to contribute to the creation, sharing and evaluation of knowledge. . The barriers to transformation included; the perception that transformation was for certain people, inconsistent governance, a failure to set realistic time-frames, a lack of institutional buy in and a lack of resources. . The pass rate of the university was 83% of the registered courses; the graduation rate was 23% above the national average of 21%. . Based on 2010 figures, permanent staff headcount was 712 of which 429 were professional staff. Of the 292 instruction research professionals, 33% had PhD, 24% had Masters degrees and 25% other qualifications. The ratio of FTE students to FTE instruction staff was 1:29. . The total allocation of the NSFAS bursary at UFH increased to 19.3% from R104.3 million to R124.5 million in 2012.