3.2.17 Offenders across all centres complained that they were denied telephone-access during the week, and that they might only make phone calls at weekends from 08h00 to 12h00. Inmates claimed that they were informed that Parliament had issued this instruction. At the Maximum centre inmates claimed that if they made use of telephone privileges, they were denied visits. The region denied the allegations. HCCs could implement the telephone policy as they saw fit. Centres tried to strengthen control over telephone access by recording calls in a register, only allowing calls in the presence of an official, and enclosing all phone booths so that all users would have to request access to them.