4.4 Social Reintegration Parole Administration 4.4.1 Most sentenced offenders are confused about the parole process, particularly about when they will become eligible for parole consideration. This confusion causes unnecessary frustration among inmates. That CSPBs and CMCs appear to be as confused and therefore implement different 'policies' further contributes to the frustration and dissatisfaction. The DCS should ensure that all CMCs and CSPBs are instructed to adhere to the relevant legislative provisions governing parole.