The way in which the Province requisitioned in 2012 was an improvement on 2012 and the Department was able to conduct the necessary monitoring. The Department also enjoyed a good relationship with publishers and other relevant stakeholders. Unfortunately, not all schools had received its books by December 2012. The Department had encouraged principals to be available throughout December 2012 to receive late deliveries and mop-ups. These mop ups would be completed by 15 January 2013. The problems of textbooks were exacerbated by schools not following the necessary book retrieval policies in place.