. Lack of co-ordination between the Department of Human Settlements and the municipality. . No responses on rectification projects, particularly in the Wire-Wall projects. . The reports prepared by the NHBRC on rectification projects were not available to the municipality. No consultation took place on the role of the municipality and the deadlines for projects. . The Housing Demand Database was driven by the Department of Human Settlements, while provincial database had been superseded by the national database. The municipality is waiting on the Department of Human Settlements to provide access to the database for evaluation. Access was necessary for registering people with housing needs. . Informal settlements were in most cases located on land that was not suitable for development, and maintaining a database for people residing in these settlements has proven to be a challenge. Settlements were densely populated and if upgraded, the land could not accommodate the entire community. Some of the people would require relocation. . Beneficiaries residing on the land intended for development were refusing to move. . Illegal occupation of houses. . Unavailability of beneficiaries during the time of allocation.