The delegation observed that the family was socially vulnerable. As such, the occupant required support from health and social service practitioners. Home-based care workers should be assisting in this regard. The provincial department committed itself to interact with the municipality to find adequate shelter for the family as a matter of priority. The delegation also encountered a group of residents who raised grievances about the hostel units they were currently occupying. The units' function changed from single male shelter into family occupancy. Some people were given title deeds, but another person would come along to claim ownership and force the family to vacate the unit.