(c) Objective 2 The objective is to provide access to information regarding products and services of the NYDA and referrals to other agencies. The organisation would ensure 500 000 young people received information and referrals from the NYDA access point. For 2011/12, 1 000 000 for 2012/13 and 1100 000 for 2013/2014. 140 000 interactions with young people would be made through the NYDA call centre for 2011/2012, 155 000 for 2012/2013 and 170 000 for 2013/2014. The NYDA would publish 20 publication beneficiaries stories for 2011/12, 2012/13 and 2013/2014 per year.