. The improvement of operational efficiencies at key ports of entry is critical for the hosting of a successful 2010 FIFA World Cup. The intended adherence to the target of 1.5 to 2 minutes processing time per traveller is not as yet realised. . Proposals for amendments to the current operational practices approved in March 2008. This included a new shift roster system and other structural adjustments to operations. These must be speeded up as the improvements would impact on air, sea, and land ports of entry in preparation for 2010. . The Law Enforcement Strategy needs to be synergised and provides a foundation for the implementation. The committees observed that the design in the immigration centre makes it difficult, if not impossible, for immigration officers to profile passengers as they come in. . Staff shortages and the inability to fill posts due to the restructuring process: The inability to appoint officials in acting posts hampers service delivery. The Department of Home Affairs admitted that the recruitment process is slow and impacts negatively on service delivery. . It has also been noted that the tourism signage was virtually non- existent in the transit area for transit passengers. This would be important to build the travel trades knowledge of South Africa as a leisure destination. . The committees also observed that there was no information desk at the international arrivals to assist tourists. For some of the tourists, this could be their first visit to South Africa. Effective guidance was necessary to highlight the country as a leisure destination with an array of activities. The first impression the country created should last longer. . The committees noted that the non-existent of Southern Africa Development Community (SADC) counter at the international arrivals is a concern. While it is argued that marketing efforts should focus on the African markets, the importance of domestic markets must be regarded as an anchor to the sustainable tourism development strategy for South Africa. . The committees were concerned that the State Protocol Lounge may not be able to accommodate high volumes of VIPs. . Committees observed the non-availability of billboards at the international arrival and departure to leverage brand awareness of South Africa.