With reference to the application made on 23 September 2014 by a certain person (name furnished) for a vault copy of his birth certificate which has still not been processed by the Department of Home Affairs (details furnished), (a) why has nothing as yet been forthcoming, despite repeated requests for information from his department, (b) on what date is the application expected to be completed and the certificate issued to the specified person, (c) what are the full reasons for the delay in issuing this document and (d) what steps have been taken to ensure that this type of delay and lack of feedback to applicants by his department does not occur in the future?