(1) Whether the VAT refund due to a certain taxpayer (name and details furnished) has been paid to the specified taxpayer; if not, (a) what are the detailed reasons for the non-payment of the specified refund and (b) when will the specified refund be paid to the taxpayer; if so, (i) when was the specified refund paid to the taxpayer and (ii) why was the specified refund delayed; (2) whether the specified taxpayer was kept fully informed about the reasons for the delay in receiving the specified refund; if not, why not; if so, what are the relevant details in terms of (a) how and (b) when the specified taxpayer was kept informed about the delay in paying of the specified refund?