. That there was a general perception that staff and managers have good relations. . That the front desk or registration desk has a CCMA office. Therefore, it assists in avoiding delays in information sharing with the public and ensures that members of the public are not sent from pillar to post while trying to find the right channels to lodge complaints. . That there is high staff turnover within the IES due to poor salaries and lack of tools of trade. . That the centre has an up-to-standard storeroom but does not have a smoke detector. . That the building does not have a lift, therefore inaccessible to people with disabilities. . That there was not enough parking space for staff members.