(1)What total number of fidelity fund certificates were issued by the Estate Agency Affairs Board in each month in the period 1 January 2020 and 31 December 2020;
(2) what total number of incoming calls were (a) picked up by the automated welcome voice message, (b) answered by staff members and (c) disconnected without being answered at each specified office of the Estate Agency Affairs Board nationwide in each month in the period 01 January 2020 to 31 December 2020?