(1)What total number of fidelity fund certificates were issued by the Estate Agency Affairs Board between 1 January 2020 and 31 December 2020 in each month;
(2) what total number of incoming calls were (a) picked up by the automated welcome voice message, (b) answered by staff members and (c) disconnected without being answered at each of the Estate Agency Affairs Board offices nationwide between 01 January 2020 to 31 December 2020 in each (i) location and (ii) month;
(3) what is the (a) status and (b) outcome of the investigation she instituted with regard to her Parliamentary Question Reply 1213 on 24 December 2019?